Storm has market-leading levels of customer excellence as a result of the unique business culture it has developed and the relationship approach it takes with its clients. Storm takes a longer-term approach to building and developing relationships and has developed a two-way feedback questionnaire whereby Storm effectively assesses the level of communication and openness its customer has displayed and in turn the customer provides feedback on the level of performance Storm has delivered.
On a day-to-day level, the following areas are measured with all clients and standards of client service going forward are agreed:
Timescales / response times
Quality of communication
Cost effectiveness
Quality of ideas / added value
In addition, Storm also:
Reviews performance regularly (inc balanced score cards, where appropriate)
Invests time in understanding its customers longer term strategic objectives
Manages and assesses the delivery of day-to-day services
Each of Storm’s client’s requirements recruitment varies and they require a unique mix of solutions to solve a range of specific problems. Storm’s commitment to achieving high levels of quality of service standards is absolute; with the majority of work undertaken for sophisticated and demanding blue chip companies. Constant attention to these values yields very high levels of repeat business and helps to develop further longer-term
client relationships. | 
